Why Should You Apologize?

Management Tip was adapted from "I Want You to Apologize" by Peter Bregman.

One of the clearest ways President Obama has set himself apart from his predecessor is by demonstrating his willingness to apologize. He has apologized for using inappropriate language, making jokes in poor taste and even acting arrogantly toward Europe in the past few years. What exactly is Obama doing? He is disarming his opponents and paving the path for reconciliation. Next time you are ready to defend your actions and play your part in a knockdown fight, consider apologizing first. Demonstrate empathy, concern, and willingness to change. Ultimately, apologizing is not an admission of defeat but a humane gesture that can keep you out of a fight.
When Should a Leader Apologize — and When Not?
Because the stakes are so high, leaders should not extend public apologies often or lightly. While selectivity is key, good apologies usually do work. What constitutes a good apology? Acknowledgment of the mistake or wrongdoing, acceptance of responsibility, expression of regret, and assurance that the offense will not be repeated.

Rajesh Nair